Shipping policy

$99 Flat Rate Shipping

Every tub in our inventory qualifies for $99 flat rate insured curbside delivery to the 48 contiguous U.S. states. If you are outside the lower 48, please contact us by phone or email to verify delivery costs to your region. For Canadian buyers, please check this link.

Additional charges apply to all other areas including Alaska, Hawaii, Puerto Rico etc. If you are outside of the Flat Rate Shipping areas or are unsure if you qualify and would like to place an order please contact us using the information on the Contact Us page for the best rate.

Shipping Time

While browsing our products you will notice that the product's "Availability" is listed under its product information. This field typically reads "Usually ships in 1-3 days." This is the time it takes for the product to be prepared at our warehouse and given to a shipper. The time that the product spends in transit will vary depending on your location. Please contact us for estimates on how long a product will take to reach you.

Estimated Transit Times

Important Note: Transit times are estimates only. Your order may take more or less time in transit especially if it is impacted by inclement weather.

Once your tub has been built and given to the shipper, it will typically arrive in between 2 and 7 business days depending on how far you are from Florida. Transit to most of the southeast typically takes 2 to 3 business days, while transit to the Northwest typically takes 7 with regions between being between these two time frames.

International on request.

Curbside Delivery

Provides residential delivery curbside at street level via tractor trailer.

Lift-gate Service

Driver will bring crated tub from truck via lift-gate to street level at curbside. You are responsible for making arrangements to have item(s) brought into your home, garage, etc. Lift-gate service is included on our tubs. The truck driver will not bring the tub into your home.

Driver's Responsibility

The driver is not responsible for bringing freight into house, garage, etc. and does not assist with unpacking, set up or clean up.

Scheduled Delivery

Carrier will call to schedule a delivery appointment. Appointments are available during normal business hours (Monday-Friday) and span an approximate 4-hour period. Please include a daytime phone number in the shipping information at the time of check out. Extraordinary delivery requirements may create additional delivery charges.

Spatial Restrictions and Obstructions

Spatial restrictions and obstructions include: small gravel road, low hanging trees or just insufficient space in general for tractor trailer to make delivery. Customer is responsible for advising us at the time of order or the carrier when they call to schedule delivery appointment if the delivery location is not accessible to tractor-trailers so appropriate modifications (delivery or pick up location, type of truck required, etc.) can be made in advance. If we discover after shipping that the freight company cannot deliver the tub to your residence, we will notify you and have either the tub held at the nearest terminal for three business days or try to arrange delivery to another location. If the tub remains undelivered, the tub will return to us and we will bill you for the actual storage and shipping charges both ways.

Inspection

It is your responsibility to inspect merchandise before delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. Do not carelessly sign the delivery receipt.

Pickup

You can choose to pickup any tub that is in stock in St. Petersburg, Florida. There is no cost for local pick up.

Inspecting Your Tub When You Receive It

Below is an example of the standard document we will send you confirming all of the points we would like you to look out for when your tub arrives.

It is imperative that you fully unpack and inspect the tub within 24 hours of receiving it even if you do not plan to install it right away. You must report missing or damaged items to us within this time frame otherwise we will not be able to file an insurance claim with the shipper and issue replacements.

Dear Customer:

Thank you for your business. We greatly appreciate it.

You can track your tub at

..... with tracking #...

Please Do This:

When you receive your tub, always take photos of damage to the box or the tub and send them to sales@bathsofdistinction.com.

1. Driver will leave at curbside or take into an easily accessible garage.

2. Driver will wait while you inspect.

3. If box shows no sign of damage and is still safely strapped to pallet, it is safe to sign and accept.

4. You will have 24 hours to open the tub and report any hidden damage.

5. If there are signs of damage to the box, cut the straps and lift top off.

6. Inspect the tub - if it looks ok, accept it - do a full inspection within 24 hours and report any damage previously unseen.

7. If there is damage to the box and the tub, take photos and refuse the delivery.

8. All deliveries must be completely unwrapped and checked with any damages or shortages being notified to us within 24 hours of receipt. Failure to do this will mean there is no recourse on shipping claims.

All photos should be sent to sales@bathsofdistinction.com.

Please report damage to 1-866-938-3880

We really appreciate your business and if you have any questions at all, please don't hesitate to contact us toll free at 1-866-938-3880. We hope you enjoy your new Baths of Distinction product!


Sales Tax

We collect sales tax on orders shipped to Florida.