Refund policy

Return Policy

Timeframe and Contact

You must notify us of a return request by phone at 866.938.3880 within 60 days of receipt.

Costs and Refund

There is a 5% re-stocking fee (unless the item was specially prepared with leafing or painting, which shall incur a 20% fee).

A full purchase price refund (less the return shipping and re-stocking costs) is issued once the item is received in original, perfect condition.

Buyer Responsibilities

You are asked to:

Notify us within 60 days of receipt at 866.938.3880.

Re-pack the item to be good and safe for return shipping.

Neither install nor tamper with any part of your order.

Print and attach the return shipping labels we send to you.

Meet with the collection driver when they come to collect the item (if it's a tub).or drop off a smaller item

Conditions for Acceptance

The item must meet the following conditions to be accepted for a full refund:

The item must be returned undamaged.

The item cannot have been used or show signs of being installed.

Shipment must be returned in full (not partial).

Items Not Eligible for Return
Clearance items are not eligible for returns.